Honesty is the cornerstone of all success. Without honesty, confidence and ability to perform shall cease to exist.”– Mary Kay Ash
We expect and hope for our members to be honest with us. Truthfully, it takes a lot of courage to come into our office, tell us the financial hurdle or issue they may be facing, and be honest about what they need to help.
In turn, we are upfront and honest with what we can and cannot do to help in their time of need. Ultimately, the more honest they (our members) are with us, the better position we are in to help.
But what about honesty among ourselves? As a team, we want each other to learn, grow, and succeed but oftentimes, we find that we aren’t being honest with ourselves and that could be holding us back from our individual success and our team success. Worst of all, it could be impacting our members as well.
So, what holds us back from being honest and prohibiting us from succeeding? Oftentimes, it’s fear. Fear of the unknown, fear from past experiences, and fear of judgment can all contribute. Is it rational? No! But is it common and hard to avoid? Yes. It can start small – a simple task you may try to avoid like taking a loan application or answering a phone.
You may justify your fear by assuming the member on the phone will be rude and you want to avoid the conflict or that they probably want to speak to someone else. You might say that someone else is better at a certain task so they should complete it instead. You could even assume the member may not qualify for the loan so why take the time?
If fear is what is stopping us from growing and prohibiting us from delivering the ultimate member experience we are striving for, how do we overcome this? By being honest with ourselves. Yes, honesty can make us very vulnerable. What if someone judges us from what we say or the truth we speak? Odds are, they have similar experiences and won’t judge you. Also, if we are using fear to create obstacles or assumptions that shouldn’t exist – we are the ones judging ourselves the harshest of all. We have to allow ourselves to be vulnerable, and honest, to be able to help each other. Let’s start today!
Think up two tasks or processes you typically tend to avoid or shy away from. Could it be telling a member they were declined for a loan?
What about a task you typically ask someone else to do? Find two situations you want and need to improve on today and then follow these steps:
- Grab a piece of paper and write down your two unique situations or tasks for improvement.
- Underneath each, write why you shy away from or try to avoid these items. Remember, be 100% honest and vulnerable. No judgment, this is to help!
- Underneath that, write what you think would help you overcome the fear and be able to better succeed in this area. (Ex. Additional training, better technology, One-on-one guidance).
- Discuss this with your manager or supervisor. Again, there will be no judgment given or shown. Your success helps the team, the team success helps our members.
- Come up with a plan, together, to overcome these fears or justifications and be the best advisor for your members.
Be intentional with your thoughts and honest with yourself. Only you know what areas are the most difficult or need improvement. With honest thought can come positive change and success. Start today by being honest, being vulnerable, and improving your confidence for our members!